Surprise Changes at Costco Upset Customers – Membership Cost Increases

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By: Richard S

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It’s finally happened. After months of speculation and anticipation, Costco has announced an increase in its membership fees. This move, although expected for a while now, has still come as a surprise to many. The warehouse giant has decided to raise its basic membership fee to $65 from $60.

Resisting the Change

For a long time, Costco’s leadership was resistant to raising membership fees. Up until recently, the company was firm about not making any changes to their pricing policies. However, the change in leadership after the retirement of Richard A. Galanti, a key figure in the company since 1995, has seen a shift in this stance.

Costco’s continuity and stability have been its pillars for years, with a policy to review membership prices every five years. The last review and subsequent increase occurred in 2017. By 2022, many expected another hike, but Galanti cited the hardships faced by families in the post-pandemic world as a reason to maintain the fees, especially since the company was thriving. This sentiment was echoed in quarterly conferences, with leadership acknowledging the economic pressures on families.

Leadership’s Perspective

Even the new CFO, Gary Millerchip, remained ambiguous about the fee increase, stating, “We will, we just don’t know when.” His comments mirrored those of his predecessor, emphasizing that while an increase was inevitable, the timing was still under evaluation. Millerchip reassured that the decision would be communicated openly and directly when the time was right.

Broader Changes

The fee increase affects over 52 million Costco memberships. Besides the basic membership fee hike, the premium membership cost is also rising, from $120 to $130. However, not all changes are negative. Costco announced an increase in the maximum annual 2% reward for executive memberships, raising it to $1,250 from $1,000.

Additional Controversies

This fee increase isn’t the only controversial move by Costco recently. Earlier this year, the company announced efforts to restrict non-members from using its food courts, a decision that faced public backlash. Despite this, Costco has committed to keeping its famous $1.50 hot dog combo, a staple since 1985.

Membership Fee Table

Membership TypePrevious FeeNew Fee
Basic Membership$60$65
Premium Membership$120$130
Executive Membership Reward$1,000$1,250

Costco’s decision to raise membership fees has been a long time coming, despite their attempts to delay it due to economic considerations. With the change in leadership and the evolving market conditions, the increase was inevitable.

While this move impacts millions of members, Costco’s commitment to value and quality remains steadfast. Their dedication to providing more value through increased rewards and maintaining popular services shows a balance between business needs and customer satisfaction.

FAQs

Why did Costco increase membership fees?

Costco increased fees due to inflation and operational costs.

When was the last fee increase?

The last increase was in 2017.

How much is the new basic membership fee?

The new basic membership fee is $65.

Will the hot dog combo price change?

No, the $1.50 hot dog combo will remain the same.

Are there any benefits to the fee increase?

Yes, the executive membership reward cap increased to $1,250.

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